Habazie FAQ — All your questions answered here

No. Under Habazie's policy, each individual one account only can be created. Attempting to open multiple accounts using the same name, mobile number, or IP address may result in permanent closure of all associated accounts and forfeiture of any balance.

Yes, but this cannot be done directly on your own. To change your mobile number, please contact the support team via Live Chat. Your identity will be verified before the change is made. For security reasons, this process is subject to strict verification.

Mobile number verification is required at the time of registration. Full KYC (Know Your Customer) verification is not mandatory — however, For withdrawals of BDT 5,000 or more NID and bank details verification is required. Completing verification promptly will help avoid any delays with your withdrawal.

On the login page, click the "Forgot Password?" option. Enter the mobile number used during registration and you will receive an OTP. Use that OTP to set a new password. The entire process typically takes within 3 minutes completed.

Entering the wrong password 5 times in a row will cause your account to be temporarily locked for 30 minutes locked. Try again after 30 minutes. If you have forgotten your password, reset it. If your account keeps getting locked, contact Support.

Yes, you can log in to the same account from multiple devices. For security purposes, logging in from an unrecognized device will require OTP verification. Remember to log out from other people's devices after you are done.

Minimum deposit on Habazie BDT 200. This limit applies to both mobile banking and bank transfers. It's best to start small and get familiar before increasing your amounts.

Deposits via mobile banking are typically Instant — In most cases, your balance is updated within 1 minute. Bank transfers may take up to 30 minutes to 1 hour. If your deposit doesn't reflect after that, contact support with your transaction reference number.

Accepted deposit methods on Habazie: Mobile Banking (multiple providers), Bank Transfer / Net Banking and E-Wallet. You can view the full list of available methods in the deposit section of your account.

On deposits, from Habazie No additional charges are not charged. However, your mobile banking provider or bank may apply their own transaction fees — subject to the respective service provider's policy.

Withdrawals for standard members may take 12–24 hours may be required. For VIP members, this is 1–3 hours completed. Processing may take a little longer on bank holidays.

Minimum withdrawal on Habazie BDT 500. The maximum single withdrawal is up to BDT 50,000. For larger amounts, you will need to submit multiple requests or upgrade to VIP membership.

First, check the withdrawal status in your account's transaction history. If it shows "Pending", please wait. more than 24 hours contact Live Chat with your transaction ID. If your KYC is incomplete, your withdrawal may be on hold.

When you make your first deposit after registering on Habazie automatically credited as a 100% welcome bonus is credited to your account. No code required. Maximum bonus of up to BDT 5,000.

A wagering requirement means you must place a certain amount of bets before you can withdraw your bonus funds. For example, a 10x requirement means if you receive a BDT 1,000 bonus, you must wager a total of BDT 10,000 Bet before withdrawing. Each bonus has its own requirement — for details, Terms and Conditions on that page.

When someone registers using your referral code and completes their first deposit, you will receive a referral bonus. You can find your referral code in your account settings. The more you refer, the more you earn.

Weekly cashback is credited every Monday automatically to your account. A fixed percentage of your net losses from the previous week is returned. Cashback generally has no wagering requirements.

Habazie offers: Fish Game (various types of fishing games), Slot Games (300+ slot machines), Live Casino (with real dealers), Sports Bet, Bingo and much more. New games are added every week.

In Fish Game, you can set your own shot or bet amount per round. The minimum bet is typically starting from BDT 1. Each game has its own bet range — check the game info section before you start playing.

If a game is interrupted due to a lost connection or app crash, the system will automatically determine the game result. In most cases, settlement is based on the last recorded game status. If you have a complaint, within 24 hours contact Support.

Yes. Habazie 256-bit SSL Encryption which meets industry-standard banking security practices. Your personal information, payment details, and gaming history are fully protected. Our Privacy Policy on that page for full details.

change your password immediately and for urgent support via Live Chat, please contact support. Request a temporary account suspension. Provide details about the suspicious login — including the date, time, and device information.

Never. No Habazie staff member, support agent, or representative will ever ask for your password, OTP, or full payment details. If anyone does, it is definitely a scam — report it to support immediately.

Habazie Support Team fully in Bengali We also support English. Our goal is to make sure you can comfortably describe your issue in the language you prefer.

Habazie Support Team 7 days a week, 24 hours a day is available. Live chat responses typically take 3–5 minutes. Email inquiries are answered within 12 hours.

Contact us via Live Chat or email ([email protected]) with full details of your complaint. You will be given a complaint reference number to track progress. Urgent complaints are typically within 24 hours resolved.